Booking Terms:
These are the Terms & Conditions we apply to the services supplied to our customers. It is important that you read these before you make a booking with us. These terms identify who we are, what services we provide and how we provide them, our charges, howe we or you may change or end our contract, what to do if there are any changes or problems with your booking & other useful information.
The contract: The contract for your booking will be with the Lead Guest and Snowgoose Centre. The Lead Guest is responsible for communicating all booking information to other members of the group prior to arrival / start date.
Contact Us:
Snowgoose Centre,
Station Road,
Corpach,
Fort William,
PH33 7JH
Phone: 01397 772467
Email: [email protected]
or write to us at the above, postal address.
Note: Where your booking with Snowgoose Centre involves accommodation in the self-catering apartments or bunkhouse, please see our relevant information.
Thanks,
Snowgoose Centre Team – Sept 2023
How to book
Enquiries & Bookings can be made direct online for our “Best Price” link or call direct us on 01397772467
To request a booking please complete the online Enquiry Form. We will respond to this as soon as possible.
To make a booking please return the completed Booking Form, or Online Booking with your 30% deposit / full balance with payment by debit, credit card, online banking.
You will be asked for your Debit or Credit Card number to complete the booking process. A booking can only be confirmed on receipt of a deposit.
There is no Contract between us until at least a 30% deposit is received.
NOTE: We do prefer that payments are made by online bank transfer … bank details.
The balance will be due 4 weeks prior to your arrival. All deposits are non-refundable
Where the booking is made less than 4 weeks before the arrival date, then the full balance is due at the time of booking.
We are able to keep a provisional telephone booking for 7 days before we release the booking for other clients.
Once you have completed the booking process and paid the non-refundable deposit you will have entered into a legal contract with Snowgoose Centre. Please check that the details are as you wish. Let us know within 7 days if there is any difference unless the arrival is within 14 days, in which case please contact us immediately
On receipt of the deposit / full balance, you will be sent a Booking Confirmation / Invoice, confirming dates, prices, number of people, and the services we will be providing. This will have an invoice number so that we can identify your booking, as well a by the name of person who makes the booking.
This will be by written or e-mail confirmation from us
If we are unable to accept your request for a booking, we will let you know in writing and you will not be charged. This maybe because there is no availability for your dates or numbers; other operational issues beyond our control which could not be planned for; or because a mistake has been made in pricing or our service description.
How to pay
We do prefer that payments are made by online bank transfer.
Name of business:
Snowgoose Mountain Centre:
Sort Code:09 01 28
Account No: 88049336.
The price you pay
All prices are inclusive of VAT
What Happens Next
You will be contacted when the balance is due if the booking was made more than 4 weeks prior to your arrival date.
Cancellations or Amendments by you
All deposits are non- refundable. This applies to all services booked with us.
Unless we are notified in writing of any problems with your booking 4 weeks before your arrival date then the full balance will be due. The person making the booking will be liable for the full outstanding balance.
In the event that we do manage to re-let any accommodation, hire, guiding or expedition, a cancellation fee of £30 per unit will be charged.
Snowgoose Mountain Centre can take no responsibility or accept cancellation if part of your group decides a) they do not want to come, b) they cannot afford to come, c) they do not like the look of the weather, no snow, too much snow,… too wet….not enough water in the rivers, ice conditions not quite right! d) their boss would not give them time off work.
Please remember, if you make a booking on behalf of other people, you are legally responsible for the payment of the balance. The date when this is due will be on your booking form
Cancellations by Snowgoose Mountain Centre
Changes caused by exceptional circumstances
Outdoor activities in Scotland (especially in Scotland) are often reliant on weather in order to proceed safely.
We will not cancel an activity just because it is raining!
In any unforeseen circumstances in the unlikely event that an activity or hire has to be cancelled every effort will be made to contact you by 5pm the evening before the activity- or preferably much earlier.
If Snowgoose Centre has to make the decision to cancel your activity due to weather or other unavoidable operational reasons, weather, government or other outside unavoidable outside circumstances, an alternative date or full refund will be offered.
If we make changes which mean that your booking is radically different a choice will be given between a) agreeing alternative dates with you b) or cancel the booking and agree a refund.
If the law prevents your stay with us or other reasons out with our control, either of us has the right to cancel your stay. We prefer that you defer the booking but will always allow you to cancel if the law allows you the right to do so.
We are not liable or able to accept responsibility for any transport, accommodation or other expenses incurred by you in the event of that cancellation by us. Adequate travel insurance is very strongly recommended to cover the period of your travel and stay with us.
Insurance & Communication
It is strongly recommended that, especially if you are making a booking on behalf of others, that you take out your own or other Cancellation Insurance to cover your period of travel. You may have to pay for a hire, guiding or course holiday, which you cannot take – through no fault of your own.
It is the responsibility of the person making the booking to make all members of your party aware of the notes below. This is particularly relevant if your party is coming long distances, arriving separately or at different times.
The person who completes the Booking Form is responsible for the booking and must be 18 years or older.
Only the people named on the Booking Form may participate in a hire or other activity with us – these are personal bookings and cannot be transferred to another person. Our outdoor activity services are not available to other persons who are not booked with and paid to us.
We do not allow more than the stated number of clients on any course.
Security Deposits
A security deposit of £150 per equipment bundle (e.g. per open canoe, kayak, camp gear bundle hire) is payable against loss, damage or excessive cleaning costs.
This is returned to you on return of all equipment in a clean and undamaged condition.
The security deposit will be retained in the event that any equipment is not returned to us in the condition as you collected it. This will also cover breakages & loss of equipment
Payment of the Security Deposit should be paid preferably in cash per individual hire bundle.
The security despite will be refunded on the safe return of all equipment.
All agreed refunds will be made within 7 days
Arrivals & Check-in Times
The allocated check in time for all our activities & hire is 9.00. Please plan your travel arrange plans around this. We may not be able to process your arrival and check in for equipment hire if you are late. There will be other groups who have also booked with us at an allocated time – you may well have to wait until these have been attended to. There is no guarantee that your hire can be processed immediately if you are late arriving.
It is essential that you arrive with us pretty much “ready to go”. Make sure that all food shopping etc. has been done before you arrive with us.
Shuttle & Pick-up times
Times for the transport of gear back to Corpach at the end of a hire / expedition are planned for between 14.00hrs and 16.00hrs. Please plan to work within these times – with the equipment and any camping gear ready to be loaded on to the minibus.
PARTICIPATION & RESTRICTIONS
Age Restrictions
We do not accept bookings from groups aged less than 18yrs unless accompanied by a responsible adult in charge of the group aged 21 years or over. You must be authorised to make the booking on the Terms & Conditions by all members of your group.
The minimum age for participation in any of our activities or hire is 8 years.
Stag & Hen Bookings
These bookings are at our discretion. We are not happy to accept bookings from groups who wish to make a lot of noise or drink excessively!!
Fitness & Previous Experience. Our aim is for everyone to have an enjoyable experience while working with Snowgoose Centre – no matter the level of the activity. This does mean that folks do need to have a reasonable level of personal fitness for the level of activity they are undertaking – plus the appropriate level of experience and skills.
Our Outdoor Environment. The west coast of Scotland is truly a fantastic outdoor environment in which to live, work & play. This can be a challenging & variable outdoor space – at all times of the year – however with the right level of adventure activity, appropriate gear for the weather plus sensible planning – there is every reason for everyone to have exceptional days out on our local hills, mountains, lochs, rivers & coastline.
Level of Risk Any active outdoor adventure will involve an element of risk- other than the weather! You will be out in the available Scottish weather. By choosing to do an activity you should be aware of this and accept the risk. It is more than likely that you will get wet and cold at times, there may be occasional bumps, bruises, trips or capsizes. Sprains and twists can occur occasionally with the chance of more serious injury.
Medical Conditions It is essential that any medical conditions for all the group are noted on the booking form. Seek medical advice if you are unsure. Your guide or instructor must be made aware of any medical conditions or medication being taken both before booking and on the start day of the activity. Everyone is encouraged to fully take part in all our activities at their own level. The degree to which you challenge yourself and others is of your own choosing
Compliance with safety guidelines & procedures. All participants in our activities & hires are expected to comply with our safety guidelines & procedures at all times.
We are always approachable to offer sensible & relevant guidance on activities or hire suitable for you or your group but this entirely at your discretion and responsibility
Use of facilities
Car Parking
Any problems? If you do find that anything is missing in your hire – or if something does not work, gets broken – then please let us know! We accept that accidents do happen but we would rather know so that it can be put right. Under no circumstances do not attempt to mend or repair any of our equipment appliances – please contact us – no matter what time of day or night it is!
Please keep a copy of these notes for your own reference.
